Drive AI Sales Inc.
Privacy Policy

We collect only the personal information we need for the purposes in Section 2. Most of it comes straight from you.

1.1 Information You Give Us

1.2 Information Collected Automatically

• Website analytics. We use cookieless analytics from our website host to see how the site is used: pages viewed, the site that sent you to us, general device, browser and country information, and simple events such as a button click or a completed diagnostic. It does not use cookies and does not identify you personally.
• Server and security data. Like every website, our hosting provider processes your IP address and browser details to deliver our pages to you and to keep the site secure.

1.3 Cookies

Our own pages do not set cookies, and we do not use advertising pixels, retargeting tags or Google Analytics. A few features come from other companies and may set their own cookies or collect technical data when you use them:

• the booking calendar on our Book a Call page;
• the Google Map on our Contact page; and
• Google Fonts, which receives your IP address when it delivers the typefaces our pages use.

You can block or delete cookies in your browser settings. The rest of our site works without them.

We use personal information to:

• send you what you asked for, such as your diagnostic results or your audit;
• answer your questions and your calls;
• schedule, confirm and prepare for the calls you book with us;
• follow up with you about Drive AI's services, where you have agreed to it or the law allows it (see Section 3);
• keep business records, including a record of your consent and your contact choices;
• understand how our website is used, so we can improve it;
• protect our website, our business and our users against spam, abuse and fraud; and
• meet our legal and regulatory obligations.

If we want to use your information for a new purpose, we will ask you first, unless the law allows or requires that use without consent.

We collect, use and share personal information with your consent, except where the law allows otherwise. Sometimes consent is implied: when you ask for your diagnostic results or book a call, you are asking us to contact you about that request.

Every marketing email we send:

• identifies Drive AI Sales Inc. and tells you how to reach us; and
• includes a working unsubscribe link.

When you unsubscribe or ask us to stop, we act on it promptly, and always within 10 business days, as CASL requires. We keep a record of your consent and of any request to stop, so we can show we respected your choice.

You can withdraw your consent at any time, subject to legal or contractual limits. If withdrawing means we can no longer provide something you asked for, we will tell you.

We share personal information only in these cases:

• Service providers. Companies that help us run our business: our customer relationship management, email and booking platform; our AI voice and phone services; and our website hosting and analytics. They may use your information only to provide their service to us, and they must keep it secure.
• Google. Google Fonts receives your IP address when our pages load, and the map on our Contact page is provided by Google Maps. Google handles that information under its own privacy policy.
• Legal reasons. When the law requires it, such as a court order or a valid request from a regulator, or when it is needed to protect the rights, property or safety of Drive AI, our clients or others.
• Business transfer. If Drive AI is involved in a merger, acquisition, financing or sale of assets, personal information may be transferred as part of that deal. It will remain protected by this policy or one at least as protective.

Drive AI is based in Alberta, Canada. Some of our service providers store or process personal information outside Canada, mainly in the United States, to host our website, run our customer relationship management, email and booking platform, and provide our AI voice and phone services.

While your information is outside Canada, it is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. We rely on established providers whose terms require them to protect your information and use it only to provide their service. You can ask us about our use of service providers outside Canada using the contact details in Section 10.

We keep personal information only as long as we need it for the purposes in Section 2, or as long as the law requires. When we no longer need it, we delete it or make it anonymous.

If you ask us to delete your information, we will, unless the law requires us to keep some of it, such as a record that you asked us to stop emailing you. If we must keep something, we will tell you what and why.

We use commercially reasonable administrative, technical and physical safeguards to protect personal information, including:

• encryption in transit (our website is served only over HTTPS);
• access limited to the people who need it to do their job; and
• strong, protected passwords and access keys, which we rotate when needed.

No system is perfectly secure, so we cannot guarantee absolute security. If a breach of our safeguards creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada, and, where Alberta's PIPA applies, the Office of the Information and Privacy Commissioner of Alberta, as the law requires.

You have the right to:

• Access the personal information we hold about you, and learn how we have used it and who we have shared it with;
• Correct it if it is inaccurate or incomplete;
• Withdraw your consent or unsubscribe from our emails at any time;
• Ask us to delete it; and
• Complain to us, or to a privacy regulator (see Section 10).

To make a request, email info@driveaisales.ca. We may ask you to confirm your identity before we act on it. We respond within 30 days. If we need more time, as the law allows, we will tell you why and when to expect our answer.

We build and run sales and marketing systems for car dealerships. When we do that work, the dealership decides what information about its own customers is collected and how it is used. The dealership owns and controls that information. We are the processor, not the owner: we handle it on the dealership's behalf and only on its instructions.

If you are a customer of one of our dealership clients, that dealership's privacy policy applies to your information. Please contact the dealership first with any request, and we will help it respond.

Drive AI is responsible for the personal information under its control. For any privacy question, request or complaint, contact us:

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada or, in Alberta, the Office of the Information and Privacy Commissioner of Alberta.

Our website links to other sites and services, such as our social media profiles. We are not responsible for their privacy practices, so please read their policies when you visit them.

Our website and services are made for businesses and the people who work in them. They are not directed at children, and we do not knowingly collect personal information from children. If we learn that we have, we will delete it.

We may update this policy as our business or the law changes. We will post the new version on this page and change the "Last updated" date at the top. If we make a significant change, we will make that clear on this page and, where appropriate, tell you directly.